Policies
Shipping
| Shipping Zone | Shipping type | Price (euros) |
| Australia | Regular tracked shipping (10-15) business days | €9.27 |
| Europe | Regular tracked shipping (5-7) business days | €8.59 |
| Canada & USA | Regular tracked shipping (10-15) business days | €9.27 |
|
Portugal & Spain |
Regular tracked shipping (2-5) business days | €7.69 |
|
UK |
Regular tracked shipping (10-15) business days | €9.27 |
*Please note that the above times are estimates provided by the courier, however international packages are averaging 2 - 3 weeks for delivery time.*
All in stock pieces will be shipped within 5 business days after purchase.
All handmade to order pieces will take 2 - 6 weeks to make and send out for shipping. Depending on demand and stock, some pieces can be ready to ship in as little as 1 week. Individual timelines can be found in the product description for pieces.
If you have inquires about the time to make and ship an order of interest, please send an email to marcaelise@gmail.com or DM @marcaelise on Instagram .
Please note that shipping times and costs vary due to location. All shipping fees are calculated at checkout, and you will receive an email confirmation to the email address you entered on your order as soon as your order ships.
Marca Elise is not responsible for any lost, damaged or stolen items while in transit. All risks associated are assumed by the courier.
Please note that additional duties and taxes may occur depending on your location, and Marca Elise is not responsible for any additional shipping charges incurred upon delivery.
International Orders
Marca Elise currently ships internationally from Portugal.
Please note that additional duties and taxes may occur depending on your location, and Marca Elise is not responsible for any additional shipping charges incurred upon delivery.
Returns & Exchanges
Exchanges
Exchanges can be requested up to 6 days after receiving your order. Exchanges are accepted if the item is damaged, and proof of damage must be provided. Exchanges may also be accepted due to sizing issues. Item(s) must be unworn and in original condition. Exchanges are accepted at the discretion of Marca Elise.
Returns
Returns can be requested up to 6 days after receiving your order. Returns are accepted if the item is damaged, and proof of damage must be provided. Returns may also be accepted due to sizing issues. Item(s) must be unworn and in original condition. Returns are accepted at the discretion of Marca Elise.
Please note that exchange or return shipping expenses are covered by the customer. Please email marcaelise@gmail.com if you would like to inquire about a return or exchange.
Cancellations
Order cancellations must be done within 24 hours of purchase, and can take up to 5-7 business days to show up in your bank statements. Marca Elise does not accept cancellations after 24 hours.